Feel Australia
Terms & Conditions
These terms apply to all experiences booked with Feel Australia, a Sydney-based day tour and weekend experience operator.
Bookings
Submitting a booking request does not reserve a place or confirm a date. Feel Australia manually reviews availability before approving your requested date and sending an invoice. Submitting a request does not take payment or guarantee availability. The person making the request is responsible for the accuracy of the details provided for everyone in their party.
Prices and payment
Prices are shown in Australian dollars per guest and include GST and the inclusions listed on the experience page. A 20% deposit is required within 24 hours of approval to secure your booking. The remaining balance is due seven days before departure. Bookings made within seven days of departure require full payment. Payment instructions are provided privately on your invoice.
Pickup and departure times
Pickup location and departure time are confirmed before your trip. Customers must arrive at the confirmed location at the specified time.
Late arrivals and no-shows
We will make reasonable efforts to contact customers who are late, but the group may need to depart without them. Missing the departure may be treated as a no-show, and no-shows are not refundable.
Itinerary changes
Itineraries are a guide. Road conditions, tides, provider availability, group needs and safety may require us to change the order of activities or substitute an activity of similar value.
Weather
Trips run in a range of weather conditions and are not automatically cancelled for rain. Where conditions are unsafe, our cancellation policy applies.
Third-party activity providers
Some activities, such as surf lessons or accommodation, are operated by independent providers. Those providers' own terms and conditions may apply to that part of your booking.
Customer responsibilities and behaviour
Customers must follow the reasonable instructions of guides and activity providers, and disclose any medical condition that may affect their participation. We ask everyone to treat the group, our guides, local communities and the environment with respect. We may end a customer's participation, without refund, where behaviour puts the safety or enjoyment of others at risk.
Personal belongings
Customers are responsible for their own belongings during the trip, including in vehicles, at campsites and at activity locations. Travel insurance is recommended.
Cancellations and refunds
Cancellations, date changes and refunds are governed by our Cancellation Policy, which forms part of these terms.
Your consumer rights
Our experiences come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights.