Feel Australia
Privacy Policy
Feel Australia is a Sydney-based travel experience company. This page explains what personal information we collect when you book or enquire, and what we do with it.
What we collect
When you make a booking request or send an enquiry we collect the details you give us: your name, email address, phone number, country, travel date, number of travellers, the experience you have chosen and any message you include. We may also keep records of our correspondence with you about a booking.
Why we collect it
We collect this information so we can respond to your enquiry, confirm and manage your booking, arrange transport and activities, contact you about pickup details or changes, and keep records of the bookings we have taken.
How we use it
Your information is used to deliver the experience you have booked and to communicate with you about it. We do not sell your personal information. We will only send you trip announcements if you have asked to receive them, and you can ask us to stop at any time.
When we share it
Some experiences involve service providers such as transport operators, accommodation or campgrounds, and activity providers including sandboarding and surf schools. Where it is necessary to deliver your booking, we share only the details those providers need — usually your name, group size and booking date.
Keeping your information safe
We take reasonable steps to limit access to your information to the people who need it to run your booking, and we keep it only while we have a business reason to. No method of transmitting or storing information is completely secure, and we do not claim otherwise.
Contacting us about your information
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us through the contact page or the details in your booking confirmation and we will respond as soon as we can.